ALL SALES ARE FINAL. Please e-mail questions or custom order requests prior to purchasing. If an error in the description listing is made, please make contact within 48 hours of order payment. There are NO RETURNS for custom personalized items.
We custom personalize our products when you order them so they are made especially for YOU. Check product descriptions. You must let us know PRIOR to ordering if you have a special requests. We will not issue refunds once orders have been placed. OR make changes to the custom personalization submitted as orders are custom designed and sent to production.
If we make an error on the spelling, please contact us ASAP withing 24-48 hours so that we can sent out a replacement item.
If you need to return a misspelled item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Postage will not be refunded if the item is returned to us without a Return Authorization number.
Shipping is via UPS (United Parcel Service) or USPS Priority Mail (United States Postal Service). We cannot ship via UPS to P.O. Boxes. We ship within 5-7 business days business days of receiving payment. We custom personalize our products when you order them so they are made especially for YOU. Check product descriptions. You must let us know PRIOR to ordering if you have a special shipping need. We will not issue refunds once orders have been placed. If you have a special need, please let us know in the Order Instructions/Comments section on your payment page.
Should there be a problem with an item that is out of stock, we will contat you to discuss timing considerations and issue a refund immediately if you no longer want to purchase the item.
UPS is the only delivery method for packages shipped to CANADA. Please INCLUDE YOUR PHONE NUMBER for Canadian orders so that you can be notified from UPS of any brokerage, duties and fees that need to be collected from Customs. For CANADA shipments, the buyer (you) are responsible for payment of any applicable brokerage fees, duties and taxes from the Canadian government. Our shipping fee only covers the postage to mail the package to you. The UPS driver will collect the duties/taxes/brokerage fees from the buyer (you) upon delivery of the items. These brokerage or duty fees/taxes are imposed by your Canadian Gov't and must be paid by you, the buyer, upon delivery of the goods. These are fees not collected by us (the seller) but is a tax imposed by your govt in order for you to accept international items. If you disagree with the international shipping terms, please do not purchase the item.